MEDIA

25 September 2020

Update from Lombard Insurance Company Limited

The forensic investigation of the unauthorised access by cyber criminals targeting the data on our servers was exploited through a vulnerability on our infrastructure service provider. The forensic investigations have been completed by the independent specialists appointed who identified the unauthorised activity and data accessed.  Our stakeholders who are affected by this data breach have been notified.

28 August 2020

Update from Lombard Insurance Company Limited

Following the unauthorised access of our systems by cyber criminals targeting our data, we have been working with forensic specialists to determine the exact extent of this data breach including what data was copied from our system/s.  Our forensic investigation is nearing completion and we will be in contact with all of our affected stakeholders accordingly.

29 July 2020

Important update from Lombard Insurance Company Limited

This is an update following on from the first communique we sent out on Friday the 17th July 2020 around the cyber-attack on Lombard Insurance Company Limited and the unauthorised access by unknown criminals to some of our systems and data.

We have continued to restore and secure the integrity of our systems and data. Our internal team, in conjunction with independent ICT and forensic experts, are working to determine and verify how and which system/s and data has been accessed by cyber-criminals, and if any data has been copied and pulled off our system/s. The relevant authorities have been made aware of and are investigating this incident.

Lombard’s priority is in protecting and serving our clients, brokers and employees, and as such, we have remained in a position to continue to provide all of our insurance services to our clients and intermediary partners with little disruption to our day-to-day operations while implementing all necessary precautions and changes.

We’d like to remind you to remain vigilant of any emails, telephone calls, Whatsapp’s or SMS’s asking you for more information to help you deal with any data security incidents. Fraudsters often pose as officials from trusted authorities like the police or banks.

  1. Always verify the identity of a caller. If you are not convinced, call the organisation back using official numbers on their website.
  2. If you receive an unexpected email asking for personal information, confirm the validity of the email address.
  3. Do not click on any link you are unsure of. Check links before clicking on them – hover over the link to see whether the source is recognisable.
  4. Ensure that you choose strong passwords.

Never disclose your personal information to anyone who contacts you by telephone, email, WhatsApp or SMS without properly verifying their credentials.

The South African Police Service website also provides additional alerts and tips on how to prevent and protect yourself against cybercrime, including the following articles:

  1. Cybercrime prevention tips [https://www.saps.gov.za/alert/cybercrime_prev_tips.php]
  2. Safety awareness against fraud and scams [https://www.saps.gov.za/alert/safety_awareness_fraud_scams.php]
  3. Beware of phishing scams [https://www.saps.gov.za/alert/phishing.php]
  4. Be on the lookout for Phishing, Vishing and SMishing scams [https://www.saps.gov.za/alert/all_shing.php]

As an extra precaution, you have the option to list your details on the South African Fraud Prevention Services database which provides additional protection against identity theft. For more details visit [https://www.safps.org.za]

Lombard sincerely regrets, and we apologise, that this criminal act may have resulted in unauthorised access to data relating to you. We take the safety and security of our clients’, brokers’ and staff’s data extremely seriously and continue to take the necessary steps to protect and secure it against any future attacks.

We’d like to assure you that this cyber-attack has not and will not affect your policy terms and conditions, and you will continue to enjoy cover in accordance with your policy, provided you continue to comply with the terms of your policy.

Please get in touch with me if you have any queries or concerns.

Best regards
James Orford
Managing Director

17 July 2020

Important notice from Lombard Insurance Company Limited

Lombard Insurance Company Limited regrets to convey that it has been the victim of a cyber-attack on some of its systems by criminals targeting our data.

We take this extremely seriously. As soon as we became aware of this breach, we took the necessary steps to limit the impact on our systems and data. Independent ICT and forensic experts are working with our internal team to analyse the breach and systematically restore the integrity of our systems. The authorities have been alerted and investigations are underway. Due to the sensitive nature of the investigations we are limited in what further detail we can share at this time.

The process to ascertain the extent to which sensitive data may have been compromised is now underway. We will inform our clients if it is discovered that they may have been negatively impacted.

Despite this incident, Lombard has remained in a position to continue to provide all of our insurance services to our clients and intermediary partners. We have initiated our IT business continuity plan and will update you should we anticipate any interruption to our day-to-day operations as a result of the precautions and changes that we are implementing.

Our priority is, and remains, protecting our clients and employees. We apologise to all our clients, staff and other stakeholders for any disruptions or delays they may experience as a result of this attack and the necessary changes we are implementing.

We would like to assure you that we are doing everything we can to rectify the situation, to keep our data safe, and to prevent any further cyber-attacks. We will update you from time to time on our progress.

Please get in touch with me if you have any queries or concerns.

Best regards

James Orford
Managing Director

16 July 2020

Lombard Insurance Company Limited regrets to confirm that it has been the victim of a cyber-attack on some of its systems by criminals targeting its data. We take this extremely seriously, and we are taking all relevant precautions to limit the impact of the attack. Independent ICT and forensic experts are working with our internal team to analyse the breach and systematically restore the integrity of our systems. The authorities have been alerted and investigations are underway. Despite this incident, Lombard has remained in a position to continue to provide all of our insurance services to our clients. We apologise to all our clients, staff and other stakeholders for any disruptions or delays they may experience as a result of this attack and the necessary changes we are implementing. Our priority is, and remains, protecting our clients and employees. We are systematically contacting our stakeholders to explain the situation and deal with concerns as they arise. We will keep our stakeholders informed of relevant developments.