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Internal complaints resolution

We are committed to customer service and treating our customers fairly. If you have any complaints or concerns relating to the service, client interaction, claims management or any administrative matter you want to raise, please submit your complaint in writing to


The Ombudsman for Short Term Insurance (OSTI)

For short-term insurance complaints relating to claims handling, please visit the website of the OSTI or submit your complaint to

FAIS Ombud

For any complaints relating to the advice given or intermediary services rendered, please visit the website of the FSB FAIS Ombud or submit your complaint to


Lombard is a member of the South African Insurance Association (SAIA) and subscribes to the SAIA Code of Conduct. If you have a complaint which could not have been resolved directly with Lombard relating to the manner in which we conduct our business, you can submit a complaint with SAIA on