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Internal complaints resolution

We are committed to customer service and treating our customers fairly. If you have any complaints or concerns relating to the service, client interaction, claims management or any administrative matter you want to raise, please submit your complaint in writing to

The National Financial
Ombud Scheme

If you are not satisfied with the outcome of our internal dispute resolution processes, or if our feedback provided to you is not in your favour, then you may submit a complaint to the National Financial Ombud Scheme at:

Physical Address (Johannesburg):
110 Oxford Rd, Houghton Estate,
Johannesburg, Gauteng, 2198

Physical Address (Cape Town):
Claremont Central Building, 6th Floor, 6 Vineyard Road,
Claremont, Western Province, 7700

Email Address:
Telephone Number: 0860-800-900


If you are not satisfied with the way the product was sold to you or the disclosures that were made to you, as contemplated in the Financial Advisory and Intermediary Services Act, 37 of 2002 as amended, you may submit your complaint in writing to the FAIS ombud at:

Physical Address:
125 Dallas Avenue Menlyn Central,
Waterkloof Glen, Pretoria 0010

Postal Address:
P O Box 41, Menlyn Park, 0063

Telephone Number: (012) 762 5000
Sharecall: 086 066 3274


Lombard is a member of the South African Insurance Association (SAIA) and subscribes to the SAIA Code of Conduct. If you have a complaint which could not have been resolved directly with us relating to the manner in which we conduct our business, you can submit a complaint to SAIA at:

Postal Address:
PO Box 5098, Weltevreden Park, 1715

Telephone Number: 011 726 5381
Fax Number: 086 647 2275